Regional pricing exploit (Klonan) Earlier this week I received an unusual number of support emails, some players were having trouble redeeming their Steam keys on our website. In each case, the key they purchased was not a key eligible for a Steam key. Our order/account system isn't the most intuitive, so let me explain the ways in which people can buy the game, and how it relates to our website: Our website - You buy from our website, and you get a key from the Humble checkout. You use this key to upgrade an account, and you can redeem a Steam key. Steam - You buy on Steam, which adds it to your Steam account. You then link your Steam on our website, which upgrades your account. Humble Store - You buy a Steam key, which you activate on Steam, and then follow the steps above. GOG - You buy the game on GOG, which lets you download the DRM free version. You can also redeem a retail key, to upgrade your account. So in the cases above, the only way to get a Steam key from our website, is by buying directly on our website. The players in question managed to get their hands on 3rd party retail keys. These retail keys aren't distributed for reselling anywhere, so the fact I was seeing a lot of emails coming in about these keys, was an indication something fishy was going on. The source of these keys is GOG, I double checked this my comparing some of the keys these people purchased with the list of keys we generated for GOG, and they matched. My first suspicion was someone cheesing the GOG return policy, buying the game, redeeming the key, and then refunding it. I emailed our contact and there were only 21 refunds in the last 3 months, so it was not the case. The second suspicion was that the GOG server was breached somehow. They reported no incident, but we disabled all the unredeemed keys anyway just to be sure. I checked with the list again, and none of the keys that we deactivated were used by any account. This led to the conclusion, at the very least, these keys were purchased legitimately. So people are legitimately buying keys, GOG confirmed sales had shot up in the last week. Then the question, where are the sales coming from? One last email to GOG and we had our answer: Russian Federation. The reason? We have regional pricing on GOG at parity with Steam, which means someone buying from Russia could buy the game for ~$8.30. Once they buy on GOG, they can redeem the retail key, and sell it for about $20 on a 3rd party site. So one clever guy saw this opportunity, and started buying the game hundreds of times on GOG. The immediate solution is to remove the regional pricing, and in the long term we may be able to implement some 'GOG linking' similar to the current system for Steam users. It is strange that it was only taken advantage of recently, as we have had regional pricing since our launch on GOG 2 years ago. It may be related to the recent price increase.
New Python developer (Klonan) Mobile users may see that the website is significantly easier to read today, that is all thanks to our new Python developer Sanqui. Apart from making our website more mobile friendly, we have a lot of tasks on the backlog that he will start working on soon. His first major task is to speed up and optimize the matching server, with which he is already making some progress. A bigger rewrite for the long term is underway, but in the last week he has reduced a lot of the slowness and timeouts people were seeing during peak times. He will be taking over our database management and web administration from HanziQ, as well as spending time cleaning up our codebase, maintaining our web services, and developing features for the mod portal.
Hello. It has been a quiet week in the office, we are slowly arranging everything needed for the office moving, which (if all goes to plan) will happen 7-11th of May.
AMD Ryzen crashes (Klonan) The long fight with the elusive Ryzen bug (more and more) seems to finally have some resolution. A few weeks ago I sent an email to AMD, filling them in on the details of the crash, and asked them if they could help us solve this. Very quickly I was put in touch with a member of their CPU engineering team, and they got to work with their investigation. After a few days, and after providing them all the information we have (log files, source code, crash dumps etc.), the cause of the issue was identified. Some other developers in the industry also had this problem and worked with AMD to fix it, so it's unlikely that the CPU bug was fixed only because of us, but we are honoured to have contributed to this. Unfortunately we do not have any technical or deep insight into where exactly the problem lay, or what the fix was, as it was somewhere between the motherboard BIOS and the Ryzen chipset drivers. So if you are running Factorio on a Ryzen system, we advise you to update your BIOS using the files and procedures found on your motherboard manufacturer's website, and update your chipset drivers to the latest version.
Hello, it is another Friday already, and one step closer to the double-digit temperatures of spring.
Taipei Game Show 2018 (Twinsen) After a long 14 hour flight back, Albert, kovarex and I arrived back from Taipei, after our attendance at the Taipei Game Show. Jitka started her vacation by staying there to visit the Taiwan island. We stayed there for 7 days (2 days in the business area, 3 days in the convention area and 2 days of free time where we visited the city). In the business area we met many potential business partners and got way too many business cards. We made some friends among the other indie developers and tried all kinds of fun, weird, interesting and some bad indie games. The convention area was very crowded, with 350,000 visitors slowly trying to make their way through the fairly small convention hall. I can't speak for the others, but I still enjoyed myself. Even though it was crowded, most of the games were in Chinese, and I only got to try one AAA game, there is something about being surrounded by games, gamers, and game developers that makes me feel great. Our booth was in the indie area. We had many people coming to try the game but also many fans wanting to speak with us and congratulate us for making a great game. AndrewIRL who lived there for a few years, invited us for dinner to "the best restaurant in the city", and we were not disappointed. Factorio is not an easy game to demo, since it takes at least 30 minutes to kind of understand what the game is about. But having the trailers looping on the screen, and having subtitles for the gameplay trailer meant that the people got a fair idea about what the game is about and how complex it is. While not the best, we had people start by playing the campaign. Most of them were leaving after the first level but some of them were also getting addicted and playing for multiple hours. We gave free Steam keys to some of the people who were more engaged with the game. It was a learning experience to see people play the game for the first time and to see the most common problems with the campaign, the interaction, the UI and the Traditional Chinese translation. The days were super exhausting though, many of us collapsing at the accommodation and sleeping for 10 hours. Luckily we had 2 more days to relax and enjoy the city before flying back. We mostly split up and each of us visited what they were most interested in, with me going through the electronics markets and riding a rented bike through the rainy streets. To give credit where credit is due, I'd like to thank the game show for inviting us and sponsoring our booths, and Razer for conveniently lending us the laptops we used to demo the game. Financially there is no point in us going to a game show, our attendance did not bring us any extra sales in Asia, as expected. The point of going there, for us, is to visit the show floor, play and see random games, make gamer friends, meet fellow developers, meet big fans of the game and maybe make some business partners. Since many of you mentioned PAX and some of us are interested in going there, we are trying to see if we can attend PAX East this year (April 5-8th). So you might have another opportunity to come and take selfies with some of the Factorio devs. From left to right: Jitka, Albert, Twinsen, kovarex.
Hello, another week has passed here, with part of the team still out in Taiwan. They should be back next week, with some news of their great adventure.
Hello, this week has been a week of typical bug fixing of 0.16, so development news wise, there is not much to write about. However we have some updates on some other goings on in the company.
Hello there. As you probably know, we released the experimental version of 0.16 this week. As usual after such a big release, we are working as best as we can to fix the bugs to make the game reasonably playable as soon as possible. Our current goal is to have semi-stable version before Christmas.
